About DigiLotus Solutions
1. BACKGROUND
DLS’s mission, vision and business strategy are based on the diverse range of work that Prof. Wadhwa, a successful technology entrepreneur, strategy consultant, educator and marketing executive, who has been working in the areas of Strategy & Innovation Consulting, Organizational Capability-Building, Analytics and Personal Leadership over the last 15years, both at Columbia Business School and with corporations and business executives in the US and India.
2. CAPABILITY-BUILDING OUTSOURCING
The maturing field of BPO (Business Process Outsourcing) has evolved into KPO (Knowledge Process Outsourcing) in recent years, with a focus on the outsourcing of more value-added activities such as analytics and legal work. DLS focuses on an emerging field within KPO that we call Capability-Building Outsourcing.
Capability-Building refers to the content, tools and processes that organizations and individuals utilize in order to develop new capabilities. Historically, capability-building has happened through the following sources:
- Organizational capability-building
- Internal sources: HR groups, evaluation processes, informal mentors
- External sources: Universities/Organizational consultants, trainers & coaches
- Individual capability-building
- Universities/colleges/institutes, books, personal tutors/trainers/coaches
More recently, the field of E-Learning has emerged as a way to enable a more remote/outsourced approach to the delivery of educational/training content. This has lead to the development of Education / Training Outsourcing, one of the actively growing areas within KPO.
Capability-Building Outsourcing is an extension of Education/Training Outsourcing. Training and Education are typically one-time interventions (workshops, courses, seminars), whereas to truly build a capability, an organization or individual often needs to supplement these one-time interventions with one or more of the following:
- Peer-to-peer engagement (to support individuals in their personal or professional development journey)
- Ongoing coaching and feedback from an expert
- Access to deeper content (beyond what is offered in the training programme) that is relevant for their unique challenges / needs
- Ability to calibrate themselves – measure progress, evaluate strengths/weaknesses
- Database of best practices
- Processes and systems that help implement the capability (for use within organizations)
- Guidance to organizational leaders on how to best design and execute capability-building initiatives within their organizations
- Library of relevant “deep-dive” content that addresses specific customer needs that cannot be delivered in courses/seminars
- Learning networks where individuals embarked on a certain capability-building journey can engage with each other
- Remote delivery of coaching services
- Live webinars that supplement the courses/seminars with fresh, updated content from an expert
- Online evaluations that can be used to periodically calibrate and guide/focus an individual’s capability-building efforts
- Mobile applications that provide everyday reminders and guidance on specific techniques/content related to the capability-building journey